The ‘Good Egg’ project is one of our more noble feats. It consists of a combination of elements including a website, CMS back-end system, and both web and mobile apps.
Essentially, it is a volunteer app which was specifically developed as a donation to ‘The Covid-19 Warwick and Leamington Mutual Aid Group’, to help with their community support efforts during COVID-19 crisis. It replaced numerous tools used by the group to help vulnerable people in their community.
Good Egg features are perhaps best described starting from the website which offers three distinct options: app download, request help and user login. Its fun design and simplicity are key to user retention but also to avoiding confusion and decision fatigue. And it makes it especially mobile-friendly.
Both Apple iOS or Android device users can download the app. That is a big majority of mobile or tablet users.
Once verified, Good Egg sends job requests to volunteers via push notifications based on their proximity to a job. These requests are intelligently filtered, ensuring that the closest volunteers to a specific job are offered it first. If the job isn’t accepted, the radius extends to the next closest volunteers.
After completion, volunteers can leave an attached note informing of the job status. This lets coordinators know if the remainder of the job needs to be reassigned to another volunteer.
Each registered user can access the app either through the web app or the mobile app. But there are limits to what they can access according to their user status. Admins have the most authority and so they can verify new volunteers, manage jobs and coordinators. Coordinators can manage and post jobs, and volunteers can accept job requests and view specific job details.
On the flip side, members of the general public can fill out the web-based form to request help. After providing their details, coordinators can post a corresponding job to the job board ready for a volunteer to accept.
Good design is considerate.